Enhanced financial advisory services with AI solutions
Pulse360, a leader in innovative solutions for financial advisors, faced challenges in training costly financial advisory experts and improving operational efficiency. Teracloud implemented a copilot agent using AWS Bedrock with a proprietary knowledge base and deployed a frontend via AWS ECS. This solution resulted in significant cost reductions, improved operational efficiency, and positioned Pulse360 for future growth and innovation.
About Pulse360
Pulse360 is a prominent software provider designed to streamline and automate workflows for financial advisors. By offering features like meeting prep, client communication, and follow-up automation, Pulse360 enables advisors to provide consistent and professional service, thus enhancing client relationships and operational efficiency.
Pulse360 Challenges
Pulse360's core challenge was the high cost and difficulty of training financial advisory experts. It typically takes 3-6 months for a financial advisor to work independently, depending on prior experience. During this period, trainees require supervision and training from senior advisors, which is costly and time-consuming due to the high stakes of mistakes in the industry. This synchronous time for training prevented senior advisors from dedicating their efforts to client service, further compounding inefficiencies.
Why AWS
Pulse360 chose AWS for its robust cloud infrastructure, scalability, and advanced AI capabilities. AWS Bedrock was selected for its access to multiple models and ease of use with knowledge bases. Given Pulse360’s existing AWS environment, integrating AWS Bedrock was the most logical and efficient choice.
Why Pulse360 chose us
Pulse360 selected Teracloud due to our proven expertise in AWS and generative AI technologies. Teracloud’s reputation for delivering innovative and scalable solutions, coupled with our deep understanding of the financial advisory sector, made us the perfect partner to address Pulse360’s challenges.
Partner Solution
Teracloud implemented a copilot agent using AWS Bedrock, integrated with a knowledge base built over Pulse360’s proprietary financial information. This AI-driven solution assists advisors by automating routine tasks, generating meeting summaries, and providing real-time insights. Additionally, Teracloud deployed a user-friendly frontend using AWS ECS, ensuring seamless access and interaction for end-users. This architecture not only enhanced functionality but also ensured scalability and reliability.
Results and Benefits
The implementation of Teracloud’s solution led to several tangible benefits for Pulse360:
Cost Reduction: Automating routine tasks significantly reduced the need for extensive training of financial advisory experts, leading to substantial cost savings. Trainees require at least 40% less time to start interacting with clients and 20% less supervisor time.
​
Efficiency Improvements: Automated workflows and real-time insights enabled advisors to manage client communications more effectively, increasing overall operational efficiency. The AI copilot provided detailed explanations, enhancing the learning process for trainees.
​
Enhanced Scalability: The scalable nature of AWS ECS ensured that Pulse360 could handle increased demand without compromising performance.
​
Increased Revenue: By improving efficiency and client communication, Pulse360 could attract and retain more clients, increasing revenue. The reduction in onboarding time and effort also contributed to this increase.
​
Future Growth: The integration of advanced AI capabilities positioned Pulse360 for continuous innovation and growth in the competitive financial advisory market.
Next Steps
Pulse360 and Teracloud plan to continue their collaboration, exploring additional AI-driven enhancements to further streamline operations and enhance client experiences. Future initiatives include expanding the knowledge base and integrating more advanced predictive analytics to provide deeper insights for financial advisors. The implementation of Amazon Q Business is progressing carefully, with a new version getting released within the next six months.
About Teracloud
Teracloud is a leading consulting firm specializing in AWS and generative AI technologies. As an AWS Advanced Tier Services Consulting Partner, we are committed to helping clients transform their operations through innovative cloud solutions. Our expertise in DataOps and AI-driven technologies ensures our clients achieve their business goals efficiently and effectively.
For more information about Pulse360, visit their website at https://pulse360.com
Get in touch
Take your business to the next level.
